FAQ

How do I submit an order?

Click on the “Order Now” button on the top right hand of the page to complete an order form.


How many restaurants can I order from in one order?

Each order form can be submitted for one restaurant only. If you’d like to order from multiple, then please submit an additional form.


How do I update my order?

To update your order, fill out the form on our Order Now page to get in touch with a program representative.


I just submitted my order, now what?

Once your order is submitted you’ll receive an email with your order confirmation and a list of detailed next steps regarding your payment options.


What forms of payments do you accept?

The individual store location will process your order, and therefore accepted methods of payment will vary based on brand selected.


How far in advance do I need to submit an order form?

We ask that you submit your order forms a minimum three days in advance of your desired delivery date.


Is there a delivery fee?

We charge a flat delivery fee per order based on your location. Our program representative will confirm the fee upon recieving and confirming your order form.


What do I do if I don't receive my order?

If you have not received your order by your delivery time, please contact the store location.


What if my order is missing an item(s)?

If your order is missing items, we apologize. Please contact the store location and they will resolve the issue as soon as possible.


When is payment collected?

If the store has a Pay-at-the-Door option, then the store can process the payment when it arrives at the Home. If they do not provide this option, then the store will collect payment information over the phone and charge the method of payment once the order is out for delivery.


Have more questions?